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At Stand Strong Osteopathy, your privacy and personal information are treated with the utmost care and confidentiality. We comply with the Australian Privacy Principles, AHPRA standards, and Queensland health regulations to protect your health data.
We use Cliniko, a secure Australian-based platform, to store all client records and manage bookings, ensuring your information is encrypted and safely handled.
Before booking: This page uses cookies that may store your personal information to keep your booking secure and seamless. You can review our Cookie Policy via the link in the bottom-right corner and opt out of non-essential cookies at any time.
We collect and use your information to provide safe, personalized care, manage appointments, and meet legal and regulatory obligations. Your data is never shared without your consent unless required by law or regulatory bodies.
You have the right to access or update your personal information at any time. If you have questions or concerns, please contact us directly.
Privacy Policy
Privacy Policy
Effective Date: 27/05/2025
Practice Name: Stand Strong Osteopathy
Practitioner: Dr. Markas Jacobsen, (Osteopath)
ABN: 43795765499
Contact: 0479078416 or mobile@standstrongosteopathy.com
1. Your Privacy Is Important to Us
1. Your Privacy Is Important to Us
As a registered osteopathic practitioner operating in Queensland, I am committed to protecting your personal and health information in accordance with the Australian Privacy Principles (APPs), the Privacy Act 1988 (Cth), and guidelines set by the Australian Health Practitioner Regulation Agency (AHPRA).
2. What Information We Collect
2. What Information We Collect
We may collect the following information:
Full name, date of birth, address, phone number, email
Medical history, presenting complaints, clinical notes, treatment plans
Medicare number, private health insurance details, billing records
Emergency contact details
Referral letters, diagnostic reports, surgical history
This information is necessary to provide safe and effective osteopathic care, meet regulatory requirements, and manage bookings and payments.
3. How Information Is Collected
3. How Information Is Collected
Information may be collected through:
Your intake/consent form (online or paper-based)
Consultation notes and assessments
Communication via email, phone, or SMS
Referrals from other healthcare professionals
4. How We Store and Protect Your Information
4. How We Store and Protect Your Information
All health records are securely stored using Cliniko, a privacy-compliant cloud-based practice management system. Cliniko is hosted in Australia and meets the Australian Privacy Principles, with data encrypted in transit and at rest.
We also implement physical, administrative, and technical safeguards to protect your information from misuse, loss, or unauthorised access.
5. How Your Information Is Used
5. How Your Information Is Used
Your personal information is used to:
Provide osteopathic care and clinical decision-making
Manage appointments, billing, and payments
Communicate with you about your care
Comply with legal and regulatory obligations (e.g. Medicare, AHPRA)
6. Disclosure of Information
6. Disclosure of Information
We will not disclose your information to third parties without your consent unless:
Required by law or court order
Referred to another healthcare professional (with your consent)
Required by regulatory bodies such as AHPRA in the interest of public safety
7. Access and Correction
7. Access and Correction
You have the right to request access to your personal health records and request corrections if you believe the information is inaccurate or incomplete. Requests can be made in writing to the contact listed above.
8. Website & Online Booking Privacy
8. Website & Online Booking Privacy
If you book online via Cliniko, your data is protected under Cliniko’s secure platform. Our website may collect basic traffic data (cookies, IP addresses) to improve user experience, but we do not share or sell any of this data.
9. Concerns or Complaints
9. Concerns or Complaints
If you have a concern about your privacy, please contact us directly at:
Email: mobile@standstrongosteopathy.com
Phone: 0479078416
If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or the Osteopathy Board of Australia via AHPRA.
10. Updates to This Policy
10. Updates to This Policy
This privacy policy may be updated periodically. Any changes will be reflected on this website with a revised effective date.
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